Fauzaia Ahmed Aljahousji

Call Center Agent

Sharjah, United Arab Emirates

Profile summary

To obtain a position in a reputable organization where I can utilize my organizational skills, professional experience, and dedication to delivering high-quality service in the fields of sales, customer service, and insurance, while contributing to the company's success.

Key skills

Skills
Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Access) and SharePointStrong research and report-writing abilitiesExcellent customer service and communication skills with diverse clienteleProfessional presentation skillsTeamworkTime managementCRM Software Proficiency (e.g., Salesforce Service Cloud, Zendesk)Multilingual Communication Skills (written and verbal)Data Analysis and Interpretation (e.g., identifying trends from call logs)Chatbot and AI-Powered Customer Service Tool FamiliarityEmotional Intelligence and Empathy

Professional experience

Al Tayer Group Call Center AgentAug 2024 - Sep 2025
Al Tayer Group

- Responded to customer inquiries via phone and email. - Provided technical and service support, ensuring efficient problem resolution.

  • Responded to customer inquiries via phone and email
  • Provided technical and service support, ensuring efficient problem resolution
Orient Insurance Company Insurance Claims OfficerJul 2019 - Sep 2023
Orient Insurance Company

- Processed and followed up on insurance claims, ensuring all required documents were complete. - Coordinated with clients and stakeholders to settle claims efficiently. - Prepared regular reports on claims status and resolved disputes.

  • Processed and followed up on insurance claims, ensuring all required documents were complete
  • Coordinated with clients and stakeholders to settle claims efficiently
  • Prepared regular reports on claims status and resolved disputes
Etisalat – Ajman Sales RepresentativeJan 2015 - Jan 2017
Etisalat | Ajman

- Promoted and sold company products and services to achieve sales targets.

  • Promoted and sold company products and services to achieve sales targets
Sharjah International Airport Call Center AgentMay 2012 - Sep 2015
Sharjah International Airport

- Handled customer inquiries and resolved issues efficiently.

  • Handled customer inquiries and resolved issues efficiently

Education

High School or equivalent, Arts SectionJan 2009 - Jan 2009
Alherah Secondary School